Irvine, CA 92614
Email Support - [email protected]
Customer Service - 877-782-6580
We'll gladly accept returns for any PerfumeEmporium.com products upon receiving your items within 365 days of the receipt date (Returns made after 60 days will be eligible for store credit only).
To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. We regret that we do not refund original shipping costs with the return. There will be a 15% restocking fee on all opened or used fragrance items. Unfortunately for health and safety reasons, there are NO returns or exchanges on any OPENED or USED skincare, makeup, or haircare items. So please evaluate these items carefully before purchasing.
If you would like to return or exchange your order please send it to the address below. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 working days of receipt. Include a tracking number, as we cannot be responsible for packages that cannot be confirmed as delivered. Mail your PerfumeEmporium.com return to:
Irvine, CA 92614
Please review the table below to see our shipping rates within the country.
STANDARD SHIPPING: 4-10 business days from ship date
$5.90 for 1 item.
$6.45 for 2 items.
$6.95 for 3 items.
$8.00 for 4 to 5 items.
$12.00 for 6 or more items.
PRIORITY SHIPPING: 3-5 business days from ship date
$6.50 for 1 item.
$8.00 for 2 items.
$10.00 for 3 items.
$13.00 for 4 to 5 items.
$17.00 for 6 or more items.
INTERNATIONAL SHIPPING: 7-20 business days from ship date
Purchases up to ¥1695: ¥169.50
Purchases over ¥1695: 10% of order total
Business Days: Monday - Friday, excluding holidays
Processing Time: Orders received between Monday and Friday are usually processed within 1 to 3 working days. Orders received on Saturday and Sunday are usually processed by end of day Tuesday.
Delivery Estimates: Most parcels are delivered within the country in 4-10 working days from the date shipped (7-20 working days for orders outside the country). If you do not receive your order within that timeframe, please send an email to customer service. Although this is not normal, please be advised certain international countries can take up to 12 weeks for delivery. If you are unsure if your country may take this long please send us an email and we can advise you.
PerfumeEmporium.com only carries original designer fragrances, we do not carry any imitation fragrances. We offer a 100% satisfaction guarantee, and if you're not completely satisfied with your purchase, you may return it within 365 days of the receipt date (Returns made after 60 days will be eligible for store credit only).
Here are the fragrance abbreviations we use on our site. Concentrations are listed from the strongest to weakest:
Parfum - Pure Parfum
EDP - Eau de Parfum
PDT - Parfum de Toilette (same as EDP)
EDT - Eau de Toilette
COL - Cologne
EDC - Eau de Cologne
Tester - Original bottle and fragrance, just without the original box or cap.
Unfortunately at this time we do NOT offer our products wholesale, we will update this section if we offer wholesale purchasing in the future.
We currently ship worldwide. Occasionally we will remove a country if we have numerous problems with fraudulent orders or too many customs issues, but this is rare. Please email us at [email protected] if you do not see your country listed. Make sure to provide precise International address information including city, province/territory, and postal code information.
Make sure to check that your order information is correct, especially the shipping and billing addresses. If you decide not to place your order, you can cancel your order at this time. To place your order, click "Finalize Now."
If you want to change your order, or any of the shipping or billing information, go back to previous steps by clicking on the edit or back button.
Once the order is submitted, an Order Complete page will be displayed with an order number. Within an hour, you'll also receive an e-mail confirmation containing the same order number. Use this order number if you have any questions about the status of your order. Please note that you are unable to modify or cancel your order after you have placed your order. You will know that your order has been placed once you receive an order confirmation number.
We will process and ship your order within 1 - 2 working days. When we ship your order, you'll receive a second e-mail confirming the ship date.
You can order quickly and easily through PerfumeEmporium.com
1. To add items to your Shopping Basket, simply click on "ADD" of the item you wish to buy.
2. To remove an item, check the "X" icon under the column labeled "Remove" and the item will be automatically removed.
3. To change the quantity of items, click the up and down arrows under the "Qty" column and the quantity will be automatically changed.
You must be at least 16 years of age to make an online purchase.